Effective Date: February 3, 2024
1. Interpretation and Definitions
- You: Refers to the individual accessing or using the Smartiv Hotel app.
- Smartiv Hotel (the “App”): Refers to the hospitality application provided by PT. Karya Deyuki Indonesia, available for download on Google Play TV and other platforms.
- Personal Data: Means data about a living individual who can be identified from that data or in conjunction with other information in our possession.
- Guest: Refers to an individual who makes a reservation at Smartiv Hotel.
- GDPR: Refers to the General Data Protection Regulation.
- CCPA: Refers to the California Consumer Privacy Act.
2. Collecting and Using Your Personal Data
2.1 Types of Data Collected
We collect and process the following types of Personal Data:
- Name: Collected to create and manage reservations, and to personalize the guest experience during their stay.
- Contact Information (email address, phone number): Collected for communication regarding reservations, providing confirmation details, and necessary correspondence during the stay.
- Check-in and Check-out Dates: Collected to manage reservations and ensure room availability.
- Guest Preferences and Special Requests: Collected to accommodate specific needs and preferences, enhancing the guest’s stay.
- Food and Beverage Preferences: Collected to personalize dining options and room service during the stay.
- Payment Information: Collected for processing payments securely.
- Location Data: Collected with permission to provide location-based services, such as information about nearby attractions.
2.2 Sources of Data
We collect Personal Data from the following sources:
- Directly from guests when making reservations, submitting preferences, or communicating with us.
- From third-party booking platforms if reservations are made through third-party services.
- From publicly available sources to verify and update contact information.
3. Detailed Information on the Processing of Your Personal Data
We process your Personal Data for the following purposes:
- Facilitate Your Reservation: Booking stays, securing reservations, processing payments securely, and ensuring room availability.
- Personalize and Enhance Your Experience: Analyzing preferences to tailor the in-hotel experience for maximum comfort and enjoyment.
- Provide Relevant Information: Sending information about services, special offers, and promotions to enhance the guest’s stay experience.
- Communicate Regarding Your Stay: Using contact information to send important information about stays, including confirmations, check-in details, and updates.
- Compliance with Legal and Regulatory Requirements: Processing Personal Data to comply with legal obligations, including tax and regulatory requirements.
3.1 Legal Basis for Processing
We process Personal Data based on the following legal bases:
- Performance of a Contract: Processing data is necessary for the performance of a contract, such as reservations.
- Consent: Processing data based on explicit consent, such as for location-based services.
- Legitimate Interests: Processing data is necessary for the legitimate interests pursued by Smartiv Hotel, unless overridden by the guest’s interests or fundamental rights.
3.2 Data Retention
4. GDPR Privacy
Smartiv Hotel complies with the GDPR, and your rights include:
- Right to Access: Request access to your Personal Data and receive detailed information about the categories of data, processing purposes, and recipients.
- Right to Rectify: Request corrections to inaccuracies in your Personal Data.
- Right to Erase: Request the deletion of your Personal Data when no longer necessary, subject to legal obligations.
- Right to Data Portability: Receive Personal Data in a machine-readable format.
- Right to Restriction of Processing: Restrict processing under certain circumstances.
- Right to Object to Processing: Object to processing based on legitimate interests.
- Automated Individual Decision-Making, Including Profiling: Right not to be subject to solely automated processing.
4.1 Data Protection Officer (DPO)
Smartiv Hotel has a Data Protection Officer (DPO) to ensure GDPR compliance. Contact the DPO at [DPO Contact Information].
5. CCPA Privacy
Under the CCPA, you have the following rights:
- Right to Know: Request information about Personal Data collected, including categories and specific pieces.
- Right to Delete: Request the deletion of Personal Data, subject to legal obligations.
- Right to Opt-Out of Sale: We do not sell Personal Data, and we will not do so without notice and an opportunity to opt-out.
- Right to Non-Discrimination: No discrimination for exercising CCPA rights.
5.1 Financial Incentives
Financial incentives for data collection, sale, or deletion will be presented with clear terms, and opt-in consent will be obtained.
5.2 Authorized Agent
Use an authorized agent to exercise CCPA rights with written and signed permission.
6. Children’s Privacy
Smartiv Hotel does not knowingly collect Personal Data from children under the age of 16. Parents or guardians can contact us at [Your Contact Information] to remove any provided Personal Data.
7. Links to Other Websites
9. Contact Us
If you have questions or concerns, wish to exercise GDPR or CCPA rights, or have inquiries regarding Personal Data, contact us at:
- Phone: +628111266300
- Email: email@example.com
Our dedicated team is available to assist with privacy-related matters or concerns.
We take the protection of your Personal Data seriously and are committed to ensuring your privacy rights are respected. Thank you for choosing Smartiv.id.